ONLINE BANKING UPGRADE NOTICE

OTS Employees Federal Credit Union recently made upgrades to the Online Banking service over the weekend. These enhancements are part of our continuing efforts to ensure the safety and security of your online account information. The upgrades will not affect any transactions you may have scheduled and there will be limited interruption in service. However, all members enrolled in Online Banking must re-enroll in Multi-Factor Authentication (MFA) during your first log-in onto the upgraded system beginning May 12, 2015. Before you log-in, you should clear all cookies from your device. This will minimize any potential issues. For instructions on how to accomplish this, please refer to your browser provider.s website. After you log-in, you will need to take the following steps:

  • Select three (3) questions from the updated drop down menu. You may reuse your previous security questions and answers.
  • Select an image and passphrase. You may reuse your previous selections.

Once you complete your new enrollment, you can use Online Banking and Mobile Banking as usual. If you have questions or require assistance with re-enrolling in Online Banking, please call Member Services at (808) 848-4408. We gratefully acknowledge your cooperation during this transition. We hope you continue to enjoy the added value, convenience and security of OTS Employees FCU.s Online Banking Service.


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